Price & Ticket Information
There are NO hidden extras with Prague Experience.
Prices include ALL taxes and service charges, and there are NO credit card fees.
Show tickets (opera, ballet, concerts & theatre) carry a small booking fee, but there is no fee on the Opera & Dinner Package, and there is NO booking fee on any other service.

'Travel Experience Ltd' is the name that will appear on your credit or debit card statement where advance payment is required. Payments are charged in Pounds Sterling at the current exchange rate, which is shown on the website. Euro and Dollar rates are guide rates, to help calculate approximate prices in these currencies.

Payments can also be made by bank transfer in Czech Crowns, Pounds Sterling, Euros and US Dollars. For further information: contact us.

For most accommodation and restaurant bookings, advance payment is not required - you generally pay direct to the establishment when you are in Prague. Where advance payment is required, we advise you before you book.

Nationals of all countries are welcome to make a reservation through Prague Experience. Our customers travel from all around the world.

Tickets & Confirmations
Prague Experience operates an e-ticketing facility. We confirm bookings by email within a maximum of 24 hours, but normally within just a few hours (and even sooner for last minute bookings). This email, and any accompanying voucher, is your booking confirmation/ticket. You need to show it in Prague at the start of the service you have booked. A printed confirmation/ticket is preferred. However, if you have the document(s) on a mobile device you can normally show this instead.

Help & Assistance in Prague
Your confirmation email includes an emergency telephone number, should you need help while you are in Prague. This number will put you straight through to the person you need to talk to - the restaurant, the hotel, the taxi driver, the sightseeing guide, etc. You can also contact our reservations office, which is open 7 days a week - contact us

Internet Security
We are committed to the highest levels of Internet security and utilise SSL (Secure Socket Layer) encryption technology on all booking forms. A padlock icon is displayed in the browser on the bookings forms, indicating our secure servers are in operation.

In the event you need to cancel a reservation, we aim to help wherever possible.
To begin with, we offer a "cooling off" period for most services, during which time you can cancel your reservation and get a full refund.

After the cooling off period, we will do what we can to accommodate your requests. Our offices are open 7 days a week to help with any problem you may have, and provided you give sufficient notice, we may be able to change the date of a reservation free of charge.

In the event you need to claim on your travel insurance, we can provide a letter to assist with the claim.

Individual Bookings (1-8 people)
Cooling off period: cancel a booking within 7 days of making it, and receive a full refund and incur no cancellation fee - provided this is more than 7 days before arrival. Alterations are also free of charge.

Up to 7 days before arrival: after the "cooling off period" and up to 7 days before arrival, cancellations incur an administration fee of 300czk (£10/€12/$15) per person per service or per ticket per service. Alterations may be possible free of charge.

Within 7 days of arrival: bookings are non-refundable. Customers are liable for the full cost of the service they have booked. Where payment has not already been taken, if a customer cancels or fails to arrive to participate (a 'no-show') in a service booked, we reserve the right to deduct the amount due from their credit or debit card, or to issue the customer with an invoice for the amount due.

Exceptions: bookings for opera/ballet/concert/theatre tickets are non-refundable.

Some services carry their own cancellation policy which overrides or supplements this standard policy. Customers will be advised in advance if this is the case.

Group Bookings (9 or more people)
Cooling off period: cancel a booking within 7 days of making it, and receive a full refund and incur no cancellation fee - provided this is more than 30 days before arrival. Alterations are also free of charge.

Up to 30 days before arrival: after the "cooling off period" and up to 30 days before arrival, cancellations incur an administration fee of 300czk (£10/€12/$15) per person per service or per ticket per service. Alterations may be possible free of charge.

Within 30 days of arrival: as a general policy, bookings are non-refundable. However, in some circumstances, and at our discretion, it may be possible to reduce group numbers either free of charge or by incurring an administration fee of 300czk (£10/€12/$15) per person per service or per ticket per service. Notwithstanding this, customers are liable for the full cost of the service they have booked. Where payment has not already been taken, if a customer cancels or fails to arrive to participate (a 'no-show') in a service booked, we reserve the right to deduct the amount due from their credit or debit card, or to issue the customer with an invoice for the amount due.

Exceptions: bookings for opera/ballet/concert/theatre tickets are non-refundable.

Some services carry their own cancellation policy which overrides or supplements this standard policy. Customers will be advised in advance if this is the case.

How to change or cancel a booking
A request to change or cancel a booking must be made in writing by replying to an email Prague Experience has sent you or via our online contact form.
Cancellation requests received by us after 2pm (Czech)/1pm (UK) time, will be deemed to have been received the following day. You are welcome to telephone us during office hours to discuss the various options available.

Terms & Conditions - General Policy
Use of this website is subject to the following terms and conditions. Your use of the website, and any action taken pursuant to the use thereof, constitutes your acceptance of these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use the website and/or our booking service.

Travel Experience Limited reserves the right to change the terms and conditions at any time by posting changes online. You are responsible for regularly reviewing information posted on this website, to obtain timely notice of such changes. Your continued use of this website and our services after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

1. This website is an online city guide and booking service. Information is presented to help users make informed decisions on how to make best use of their time in Prague. While we go to considerable lengths to ensure the accuracy of such information, we cannot be held liable for inaccuracies. Furthermore, any opinions expressed are solely those of Travel Experience Limited.
2. Star ratings and price ratings posted on this website are those of Travel Experience Limited, and are for guidance purposes. While these are generally the same as the ratings set by the service supplier or tourist board, they are ours alone.
3. Services offered for sale on this website are done so in good faith and with the co-operation of the suppliers of the services. For operational and other reasons, a supplier may alter the service without prior notice (for example, but not limited to, the menu in a restaurant, the programme at a theatre, the course of a river cruise or sightseeing tour, the hotel room number or apartment allocated). This may be at short notice, and without our knowledge. Where we are made aware of the change, we will endeavour to inform the customer as soon as possible, and where relevant to update the website. However, this may not always be possible. Travel Experience Limited cannot be held responsible for any changes to services, or for failing to inform a customer of such changes. This does not affect your statutory rights. Where a service is substituted by one of a lower value and payment has already been made, we will refund the difference in price.
4. Photographs and images used on this website are for illustration purposes only. While we aim to ensure they reflect the service to which they are connected, they do not necessarily represent the exact service a customer will receive.
5. Reservations made with Travel Experience Limited are subject to availability and cannot be construed as confirmed until we send confirmation to the customer in writing.
6. We reserve the right to contact a customer at any point with a revision of price, even after a service has been confirmed, in the event of a pricing error or of a revision of price by a supplier. Where the customer does not accept the revision, he or she has the right to cancel the service, and where payment has been made expect a full refund.
7. In order to offer as broad a range of services as possible, Travel Experience Limited may not be the ultimate supplier of a service. And we do not own the restaurants, hotels and other buildings, activity centres, and vehicles used in the provision of services. Whether a service is booked through Travel Experience Limited, through an organisation we refer someone on to, or is booked independently, Travel Experience Limited has no liability for direct or consequential loss (financial or otherwise), damage, delay, inconvenience or injury, howsoever caused. Services are undertaken at the risk of each individual participating in each service. This clause applies to you, persons accompanying you, persons participating in the service on your behalf, and persons for whom you have organised the service for, or recommended the service to.
8. You agree that you and/or all the people in your party you book a service on behalf of, meet the basic requirements needed to participate in that service, including that you are medically and mentally fit to participate. An example would be where a minimum or maximum age, weight, height, or level of fitness, awareness or sobriety is reasonably required in order to participate in a service. These basic requirements can be stated anywhere on our website or the websites of our partner organisations, or in correspondence we or our partner organisations send to you. These basic requirements can be a requirement of the law of the country in which the service is undertaken. These basic requirements can be a generally accepted principal, including a generally accepted medical principle.
At the time of booking you are required to inform us of any medical conditions you and/or any person in your party has that may impact your or their participation in a service, or that may have an effect on other participants in that service.
Where we advise that a service is appropriate for wheelchair users, participants must bring a folding wheelchair and a travel companion to assist with getting on and off the coach. It may be necessary to forgo certain parts of the tour depending on your individual needs.
9. Participants in action activities may be required to sign a disclaimer form prior to commencement of the activity.
10. Insurance is not included in any service we list or offer, and we recommend each person participating in a service takes out adequate travel insurance to cover them against all eventualities: travel insurance.
11. In order to process an enquiry or reservation made by a visitor to this website, we will need to collect some personal information, including contact details, and in some cases payment details. In some instances, it may be necessary to pass this information on to the supplier of the related service. Where this includes payment details, it is done on the strict understanding with the supplier that these details are held and used solely for the purpose of the enquiry or reservation, and will not be passed on to any other organisation. Where a supplier takes payment from a customer's debit or credit card, the customer will be informed of the amount and the reason.
12. In making a reservation with Travel Experience Limited, the customer agrees to abide by the terms set down in our Cancellation & Alteration policy.
13. In making a reservation with Travel Experience Limited, the customer agrees to abide by the terms set down in our Complaints Procedure.
14. Whilst we endeavour to ensure this website is available 24 hours a day, Travel Experience Limited will not be liable if, for any reason, the website is unavailable at any time or for any period.
15. Travel Experience Limited shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this website, or any material contained in it, or from any action or decision taken as a result of using this website or any such material.
16. Travel Experience Limited accepts no responsibility for the content of any website to which a hypertext link from this website exists. Such links are provided on an "as is" basis, with no warranty, express or implied, for the information provided within them.
17. These terms shall be governed by and construed in accordance with English and International law.
18. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from the clause concerned and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
19. PragueExperience.com is operated by Travel Experience Limited, a UK company (no. 04493003). Use of the domain name PragueExperience.com is granted under licence by Travel & Property Limited, a UK company (no. 07424668).
Registered office: Melbury House, 34 Southborough Road, Bromley, Kent, BR1 2EB, UK.

Travel Insurance
We strongly recommend taking out a comprehensive travel insurance policy, to cover:
Medical Expenses & Repatriation, Personal Accident & Liability, Travel Delays, Abandonment & Missed Departure, Cancellation & Curtailment, Personal Effects, Baggage & Money. If you are booking a service through Travel Experience Limited or through an organisation referred by us, please ensure you are fully covered by your travel insurance policy to participate in that service.

While participating in a service booked through Travel Experience Limited or through an organisation referred by us, complaints should be addressed in the first instance to the operator of the service, or their representative, while the service is ongoing. If your are unsure who to approach, you should inform the Travel Experience office immediately - contact us. By reporting the nature of a complaint in a timely fashion, it may be possible to rectify the situation. A customer's continued participation in a service supplied by us or by an organisation referred by us is deemed to be an acceptance of the service provided.

Where it is necessary to follow this complaint up at a later date, you should submit your concerns to us in writing by post or by email - contact us. Please provide as much relevant information as possible in order that we can deal with your complaint promptly. You must contact us within 7 days of the end, or the scheduled end, of the service. We are unable to accept complaints lodged after this. Complaints will only be accepted when accompanied by written evidence that an initial complaint was lodged with the operator of the service.

Copyright Notice
Unless otherwise stated, copyright and any other rights in material displayed on this website are the sole property of Travel Experience Limited. Website visitors are permitted to print and download extracts from this website on the following bases: a. use of documents and related graphics on this website are for information and/or personal use only; b. any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use; c. no documents or related graphics downloaded from this website are to be modified in any way; d. graphics downloaded from this website are not to be used separately from the accompanying text; e. the Travel Experience Limited copyright notice (©Travel Experience Ltd 2002-2013) must appear in all copies; f. no part of this website may be reproduced or stored on any other website, or included in any public or private electronic retrieval system or service without Travel Experience Limited's prior written permission; g. any rights not expressly granted in these terms are reserved.