Prices & Ticket Information
There are NO hidden extras with Prague Experience. Prices include ALL taxes and service charges, and there are NO credit card fees.
Only performance tickets (opera, ballet, concerts & theatre tickets) carry a small booking fee (but there is no fee on the Opera & Dinner Package).

Where advance payment is required, it will appear on your credit card statement as "Travel Experience Ltd". Payments are charged in Pounds Sterling at the current exchange rate shown on the website. Euro and Dollar rates are guide rates, to help you calculate approximate prices in these currencies.

Payments can also be made by bank transfer in Pounds Sterling, Euros, US Dollars and Czech Crowns. For more details: Contact us.

Advance payment is not generally required for accommodation and restaurant bookings - payment will be direct to the establishment when you are in Prague.
Where advance payment is required we advise you before you make the booking.

Nationals of all countries are welcome to make a reservation with Prague Experience. We have customers from all around the world.

Tickets & Confirmations
Prague Experience operates an e-ticketing facility. We confirm bookings by email within 24 hours (even sooner for last minute bookings). This confirmation email and any accompanying vouchers are your ticket(s). You should take these document(s) with you to Prague. They contain important information, and you will need to present them.

While printed documents are preferred, if you can access the confirmation email and any accompanying vouchers on a mobile device while in Prague, you can normally show this.

Help & Assistance in Prague
Your confirmation email includes an emergency telephone number, should you need help while you are in Prague. This number will put you straight through to the person you need to talk to - the taxi driver, the restaurant, the hotel, the sightseeing tour, etc. You can also call our reservations office, which is open 7 days a week - contact us

Internet Security
We are committed to the highest levels of Internet security and utilise SSL (Secure Socket Layer) encryption technology on all booking forms. A padlock icon is displayed in the browser on the bookings forms, indicating our secure servers are in operation.

We try to be as fair as possible with cancellation fees. This includes a "cooling off" period for most services, during which time cancellations can be made without any fees.

We will also endeavour to limit charges wherever possible. For example, if you have booked a service and then need to change the date, it may be possible to re-arrange it at no extra cost - provided you give us sufficient notice.

Furthermore, in the event that you need to make a claim on your travel insurance, we are happy to provide you with a letter to assist with the claim.

Individual Bookings (1-8 people)
Cooling off period: cancel a booking within 7 days of making it and receive a complete refund, and incur no cancellation fees - provided this is more than 7 days before arrival. Alterations are also free of charge. This is the "cooling off period".

Up to 7 days before arrival: after the "cooling off period", and up to 7 days before arrival, cancellations and alterations incur an administration fee of 300czk (£10/€12/$16) per person per service or per ticket per service.

Within 7 days of arrival: no refunds and no alterations allowed. Customers are liable for the full cost of the service. If a cancellation takes place and payment has not already been taken, we reserve the right to deduct the full amount due from the customer's credit or debit card. These conditions also apply if a customer fails to show.

Exceptions: all opera/ballet/concert/theatre tickets are non-cancellable/non-refundable.

Some services carry their own cancellation policy which overrides this standard policy. This may be permanent or only apply at certain times - customers will be advised in advance if this is the case.

Group Bookings (9 or more people)
Cooling off period: cancel a booking within 7 days of making it and receive a complete refund, and incur no cancellation fees - provided this is more than 30 days before arrival. Alterations are also free of charge. This is the "cooling off period".

Up to 30 days before arrival: after the "cooling off period", and up to 30 days before arrival, cancellations and alterations incur an administration fee of 300czk (£10/€12/$16) per person per service or per ticket per service.

Within 30 days of arrival: no refunds allowed. Customers are liable for the full cost of the service. If a cancellation takes place and payment has not already been taken, we reserve the right to deduct the full amount due from the customer's credit or debit card. These conditions also apply if a customer fails to show. Alterations may be possible, but this is solely at our discretion. We are happy to discuss this with you.

Exceptions: all opera/ballet/concert/theatre tickets are non-cancellable/non-refundable.

Some services carry their own cancellation policy which overrides this standard policy. This may be permanent or only apply at certain times - customers will be advised in advance if this is the case.

Terms & Conditions - General Policy
Access to and use of this website is subject to the following terms and conditions. Use of this website constitutes your acceptance of these terms and conditions, which take effect when you first use this website. Travel Experience Limited reserves the right to change the terms and conditions at any time by posting changes online. You are responsible for regularly reviewing information posted on this website, to obtain timely notice of such changes. Your continued use of this website and our services after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

1. This website is an online city guide and reservation service. Information is presented to help users make informed decisions on how to make best use of their time in Prague. While we go to considerable lengths to ensure the accuracy of such information, we cannot be held liable for inaccuracies. Furthermore, any opinions expressed are solely those of Travel Experience Limited.
2. Star ratings and price ratings posted on this website are those of Travel Experience Limited, and are for guidance purposes only. While these are generally the same as the ratings set by the service supplier and/or the relevant tourist board (if any are given), they are ours alone.
3. Services sold on this website are done so in good faith and with the co-operation of the suppliers of the services. For operational and other reasons, a supplier may occasionally alter the service without prior notice (for example, the menu in a restaurant, the programme of a theatre performance, the course of a river cruise, the room number or apartment allocated, etc.). This may be undertaken at short notice, and without our knowledge. Where we are made aware of the alteration, we endeavour to inform the customer as soon as possible, and where relevant to update the website. However, this may not always be possible. Travel Experience Limited cannot be held responsible for any changes to services, or for failing to inform a customer of such changes. This does not affect your statutory rights. Where the service is of a lower value and we have already taken payment, we will refund the difference in price.
4. Photographs and images used on this website are for illustration purposes only. While we aim to ensure they bear close relevance to the service to which they are connected, they do not necessarily represent the exact service customers will receive.
5. Reservations made with Travel Experience Limited are subject to availability and cannot be construed as confirmed until we send confirmation to the customer in writing.
6. We reserve the right to contact customers at any point, even after a service has been confirmed, with a revision of price in the event of a pricing error or revision of price by the supplier. In such circumstances, where the customer does not accept the price revision, he or she has the right to cancel the service without cancellation charges, and where payment has been made, expect a full refund.
7. Activities and services booked through Travel Experience Limited are undertaken at the customers own risk, including those booked through our partners. Travel Experience Limited accepts no responsibility for damages or injury that may result from the participation in, or use of, any activity or service booked through us, or through an organisation referred by us. All activities and services are undertaken solely at the risk of the individual. This also applies to all persons accompanying the person reserving the activity or service, or participating in the activity or service on their behalf. Insurance is not included in any activity or service, and we strongly recommend customers take out adequate travel insurance to cover them for all eventualities. See the section on travel insurance.
8. You agree that you, and all the people you book to participate in an activity or service, meet the basic requirements needed to participate in that activity or service, and that you are also medically fit to participate. An example would be where a minimum or maximum age, weight, height or level of fitness is required in order to participate in an activity or service. These basic requirements can be stated anywhere on our website, including in, but not limited to, the description of the activity or service. These basic requirements can be a requirement of the law of the country in which the activity or service is undertaken. These basic requirements can be a generally accepted principal. These basic requirements can be a generally accepted medical principal.
9. In order to process an enquiry or reservation made by a visitor to this website, we will need to collect some personal information, including contact details, and in some cases payment details. In some instances, it may be necessary to pass this information on to the supplier of the related service. Where this includes payment details, it is done on the strict understanding with the supplier that these details are held and used solely for the purpose of the enquiry or reservation, and will not be passed on to any other organisation. Where a supplier takes payment from a customer's debit or credit card, the customer will be informed of the amount and the reason.
10. In making a reservation with Travel Experience Limited, the customer agrees to abide by the terms set down in our Cancellation & Alteration policy.
11. In making a reservation with Travel Experience Limited, the customer agrees to abide by the terms set down in our Complaints Procedure.
12. Whilst we endeavour to ensure this website is available 24 hours a day, Travel Experience Limited will not be liable if, for any reason, the website is unavailable at any time or for any period.
13. Travel Experience Limited shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this website, or any material contained in it, or from any action or decision taken as a result of using this website or any such material.
14. Travel Experience Limited accepts no responsibility for the content of any website to which a hypertext link from this website exists. Such links are provided on an "as is" basis, with no warranty, express or implied, for the information provided within them.
15. These terms shall be governed by and construed in accordance with English and International law.
16. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from the clause concerned and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
17. This website is operated by Travel Experience Limited, a UK company (number 4493003). Use of the domain PragueExperience.com is granted under licence by Travel & Property Limited, a UK company (number 7424668).
Registered office: Melbury House, 34 Southborough Road, Bromley, Kent, BR1 2EB, UK.

Travel Insurance
We strongly recommend taking out a comprehensive travel insurance policy, to cover:
Medical Expenses & Repatriation, Personal Accident & Liability, Travel Delays, Abandonment & Missed Departure, Cancellation & Curtailment, Personal Effects, Baggage & Money. If you are booking an activity through our website, please ensure you are fully covered by your travel insurance policy to undertake the activity.

While participating in a service booked through Travel Experience Limited, if the customer wishes to make a complaint, the complaint should be addressed to the operator of the service or their representative immediately, while the service is ongoing. If the customer is unsure who to approach, they should inform the Travel Experience office instead - contact us. By reporting the nature of their complaint in a timely fashion, it may be possible to rectify the situation. A customer's continued participation in a service is deemed to be an acceptance of the service provided.

Where it is necessary to follow up the complaint at a later date, complaints should be submitted in writing by post or email - contact us. You should provide as much relevant information as possible in order that we can deal with your complaint promptly. Complaints lodged at a later time must be made within 7 days of the date the service ended, or was due to end. And such complaints will only be accepted when accompanied by written evidence that the initial complaint was made to the supplier.

Copyright Notice
Unless otherwise stated, copyright and any other rights in material displayed on this website are the sole property of Travel Experience Limited. Website visitors are permitted to print and download extracts from this website on the following bases: a. use of documents and related graphics on this website are for information and/or personal use only; b. any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use; c. no documents or related graphics downloaded from this website are to be modified in any way; d. graphics downloaded from this website are not to be used separately from the accompanying text; e. the Travel Experience Limited copyright notice (©Travel Experience Ltd 2002-2012) must appear in all copies; f. no part of this website may be reproduced or stored on any other website, or included in any public or private electronic retrieval system or service without Travel Experience Limited's prior written permission; g. any rights not expressly granted in these terms are reserved.