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Prague Experience Privacy Policy

Privacy & Cookie Policy

We are committed to safeguarding the privacy of our website visitors and users of the services we provide.

Privacy Policy

What this Privacy Policy is for

This Privacy Policy is for the website and governs the privacy of the users who choose to use it. The website is served by Prague Experience, a division of Travel Experience Ltd.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way the website processes, stores and protects user data and information will also be detailed within this policy.

How we collect information, how it is used and who it may be shared with

We collect information from various areas of the website, and by email, post and telephone. Most personal information is gathered when users make an enquiry or book a service by submitting one of our online forms. The more information volunteered by the user (and the more accurate it is), the better we can meet their requirements.

We may also ask customers to complete surveys or provide feedback on services they have undertaken subsequent to using the website.

As a general rule, Prague Experience will not disclose your personally identifiable information to any third party organisation not directly connected with the reservation or enquiry process, except under special circumstances such as when we believe in good faith that the law requires it.

Your details will not be passed on to any third party marketing organisation.

When you provide personal information to Prague Experience in the course of making an enquiry or booking a service, you are sharing the information with Prague Experience, and where we are not the ultimate supplier of the service, with the supplier of the service, and where payment processing is required, with the financial and technology providers necessary to ensure smooth processing of the transaction.

If data is being collected and/or maintained by any organisation outside of this, you will be notified prior to the time of the data collection or transfer.

If you plan to submit someone else's personal data to us, for instance when making a booking on their behalf, you should only provide us with that third party's details with their consent and after they have been given access to this Privacy Policy.

1. What information do we collect

We may collect, store and use the following kinds of personal data:

(a) information that you provide us with relating to any purchases you make of our services or requests you make for information (including your full name, email, postal address and telephone numbers);

(b) information that you provide to us for the purpose of subscribing to the website services, email notifications and newsletters;

(c) information that you provide to us for the purpose of submitting a review of our services or the information on the website;

(d) information about your computer and about your visits to and use of the website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

(e) any other information that you choose to send to us;

(f) information from third party sources, for example credit checking agencies to guard against fraud.

2. Using your personal data

Personal data submitted on the website will be used for the purposes specified in this Privacy Policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business by email or similar technology where you have specifically agreed to this (you can inform us at any time if you no longer require such communications);

(i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user;

(j) deal with enquiries and complaints made by or about you relating to the website.

3. Security of personal data

We take the security of personal information seriously and utilise 256-bit Secure Socket Layer (SSL) encryption technology throughout the website.

We will store the personal information you provide on secure (password and firewall protected) servers. And we will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We do not process card details by email - please do not send us your card details for payment in this way.

4. Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this Privacy Policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this Privacy Policy, we will not provide your information to third parties.

5. International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this Privacy Policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA) or The EU General Data Protection Regulation (GDPR).

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.

You expressly agree to such transfers of personal information.

6. Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee.

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

7. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

8. Contact us

If you have any questions about this Privacy Policy or our treatment of your personal data, please contact us by email, telephone or post using the information provided on our 'Contact Us' page. You have the right to be removed from our database upon request.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time-to-time by posting a new version on the website. If you continue to use the website or our services after those changes are in effect, you agree to the revised policy. You should check this Privacy Policy occasionally to ensure you are happy with any changes.

We may also notify you of changes to this Privacy Policy by email.

Cookie Policy

The website uses cookies to better the users experience while visiting the website. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use "session" cookies on the website to keep track of you whilst you navigate the website. Session cookies will be deleted from your computer when you close your browser.

We use software provided by Google Analytics, which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here:

Other cookies may be stored on your computer's hard drive by external vendors when the website uses referral programmes, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact on the usability of many websites, including this one.
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